16 October 2017
17 October 2017
18 October 2017

Safety forum (and APEX Safety Partner Awards)

Title: Safety forum Description: For airport operators, safety and good business go together; without safety there is no business. Safety Management System (SMS) thinking leads to the conclusion that risks must be actively managed to improve the level of safety continuously. However, all too often we do not reflect this in...
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Commercial revenues forum

Title: Commercial revenues to ensure profitability and support airport development Description: Non-aeronautical (commercial) sources of income represent 40% of total airport revenues. They not only provide diversification in an airport’s income portfolio, but also serve as an additional cushion during economic downturns. This forum will be an opportunity for stakeholders involved in...
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13:00 - 14:30

Lunch

Environment forum

Title: Environmental leadership in times of change Description: This session explains why the ICAO Committee on Aviation Environmental Protection (CAEP) matters to environment management at airports and provides practical examples of how airports have successfully managed new challenges on environmental management. These challenges call for bold leadership, including investing in aviation biofuels...
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Customer experience forum: Tools, data, action!

Description: Delivering good customer experience consistently makes good business sense. We invite delegates to join our lively interactive forum, which will be split into three components: how and why you should understand your customers; how you can engage with your community and stakeholders to deliver excellent customer service; and, how to...
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Welcome reception & exhibition hall opening

Welcome remarks: Declan Collier, Chair, ACI World Saleh Dunoma, Chair, ACI Africa

Official opening & welcome addresses

Angela Gittens, Director General, ACI World Ali Tounsi, Secretary General, ACI Africa Declan Collier, Chair, ACI World

Keynote speaker

Dr. Olumuyiwa Benard Aliu, President, ICAO Council
11:15 - 11:45

Morning coffee/networking break

Session 1: Bold leadership

Leadership is difficult to define, but almost instantly recognizable. Most definitions relate to clarity of purpose, passion for success and a readiness to walk the talk. As airports around the world undergo both incremental and disruptive change, we have assembled the best leaders from different backgrounds and circumstances, but whose...
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Session 2: Creating a strong security culture

One of the most valuable assets that an airport can have in terms of its security is a tight-knit community. Engendering a security culture within this community can bring benefits throughout the whole security system, including the recognition of suspicious behavior, tackling insider risk and continual improvement of security processes....
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13:45 - 15:15

Conference lunch

Session 3: The Road to Success: Learning from the world’s best airports in customer experience

Learn the secrets of success from the leaders of the world’s best airports in customer experience, as awarded by the Airport Service Quality (ASQ) survey. The panel discusses how they maintain an excellent customer experience and importantly, lessons learned during this journey. Moderator: Antoine Rostworowski, Director, Airport Customer Experience and...
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Gala Dinner, DG Roll of Excellence and ASQ Awards Ceremony

Hosted by AML The annual Airport Service Quality (ASQ) Awards recognize and reward the best airports in the world according to ACI’s ASQ passenger satisfaction survey. They represent the highest possible accolade for airport operators and are an opportunity to celebrate the commitment of airports worldwide to continuously improving the...
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Session 4: WBPs: Innovating for Airports

Description: ACI’s World Business Partners (WBPs), from well-established companies to entrepreneurial start-ups, are an invaluable specialist source of expertise for the world’s airports, providing solutions which are tailored to the airports sector. With their in depth understanding of the everyday demands on airports they combine years of experience in the...
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11:30 - 12:00

Morning coffee/networking break

13:30 - 14:30

Conference lunch

13:30 - 14:30

AMPAP lunch

Session 5: Taxes, connectivity and sustainable tourism: barriers and opportunities to grow

Description: The United Nations 70th General Assembly designated 2017 as the International Year of Sustainable Tourism for Development to highlight and advance the contributions of the tourism sector to economic, social and environmental progress. With a special emphasis on achieving sustainability and growth in the tourism sector in emerging markets,...
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Session 6: How airport CEOs view the digital transformation

Description: The airport digital transformation is about improving the passenger experience through the adoption, integration and implementation of new and existing technologies. This session discusses how digital technology is transforming the airport experience. Implementing technology and analytics solutions throughout the whole airport ecosystem is essential to creating a modern, efficient...
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16:30 - 17:00

Afternoon coffee/networking break and press conference TBC

17:30 - 18:30

Conference Closing & Cocktail Reception