16 October 2017
17 October 2017
18 October 2017

Safety forum (and APEX Safety Partner Awards)

Description: For airport operators safety and good business go together; without safety there is no business. Risks must be actively managed to continuously improve the level of safety. However, all too often we do not reflect this in institutional arrangements or when looking at safety budgets or business cases. This forum also looks at ways of enhancing internal dialogue between airport safety managers and the resource decision-making level, and external dialogue with the regulator.
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Commercial revenues forum

Description: Non-aeronautical (commercial) sources of income represent 40% of total airport revenues. They not only provide diversification in an airport’s income portfolio, but also serve as an additional cushion during economic downturns. This forum will be an opportunity for stakeholders involved in commercial activities to exchange knowledge on developing commercial activities at both international and African airports.
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13:00 - 14:30

Lunch

Environment forum

Description: This session explains why the ICAO Committee on Aviation Environmental Protection (CAEP) matters to environment management at airports and provides practical examples of how airports have successfully managed new challenges on environmental management. These challenges call for bold leadership, including investing in aviation biofuels and data management, which go beyond business as usual.
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Customer experience forum: Tools, data, action!

Description: Delivering good customer experience consistently makes good business sense. We invite delegates to join our lively interactive forum, which will be split into three components: how and why you should understand your customers; how you can engage with your community and stakeholders to deliver excellent customer service; and, how to enhance customer experience through the use technology.
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Welcome reception & exhibition hall opening

Welcome remarks:
Declan Collier, Chair, ACI World
Saleh Dunoma, Chair, ACI Africa
Angela Gittens, Director General, ACI World

Official opening & welcome addresses

Johnny Dumazel, Chairman AML & ATOL
Ali Tounsi, Secretary General, ACI Africa
Engineer Saleh Dunoma, President, Airports Council International, Africa
Angela Gittens, Director General, ACI World
Declan Collier, Chair, ACI World
The Honourable Pravind Kumar Jugnauth, Prime Minister of Mauritius

Keynote speaker

Dr. Olumuyiwa Benard Aliu, President, ICAO Council

Airport Carbon Accreditation Ceremony

Olivier Jankovec, Director General, ACI EUROPE
11:15 - 11:45

Morning coffee/networking break

Session 1: Bold leadership

Leadership is difficult to define, but almost instantly recognizable. Most definitions relate to clarity of purpose, passion for success and a readiness to walk the talk. As airports around the world undergo both incremental and disruptive change, we have assembled the best leaders from different backgrounds and circumstances, but whose common mission has been to boldly lead where no airport has led before.
Speakers: Saleh Dunoma, Managing Director, Federal Airports Authority of Nigeria and Chair, ACI Africa
Deborah Flint, CEO, Los Angeles World Airports
Kerrie Mather, Managing Director and Chief Executive Officer, Sydney Airport Corporation Limited
Stefan Schulte, Chairman of the Executive Board, Fraport AG

Session 2: Creating a strong security culture

One of the most valuable assets that an airport can have in terms of its security is a tight-knit community. Engendering a security culture within this community can bring benefits throughout the whole security system, including the recognition of suspicious behavior, tackling insider risk and continual improvement of security processes.
Moderator: Nina Brooks, Head, Security, ACI World
Speakers: Rajeev Lollbeharree, Head of Security Services, Sir Seewoosagur Ramgoolam International Airport
Howard Eng, President and Chief Executive Officer, Greater Toronto Airports Authority
Poppy Khoza, Director of Civil Aviation, Chief Executive Officer, South African Civil Aviation Authority
13:45 - 15:15

Conference lunch

Session 3: The Road to Success: Learning from the world’s best airports in customer experience

Learn the secrets of success from the leaders of the world’s best airports in customer experience, as awarded by the Airport Service Quality (ASQ) survey. The panel discusses how they maintain an excellent customer experience and importantly, lessons learned during this journey.
Moderator: Antoine Rostworowski, Director, Airport Customer Experience and Technology, ACI World
Speakers: Allan Padilla, Airport Operations Director, Corporacion Quiport
Romesh Bhoyroo, Chief Executive Officer, Airports of Mauritius Ltd (AML)
Joyce Carter, President and Chief Executive Officer, Halifax International Airport Authority
Alan Borg, Chief Executive Officer, Malta International Airport
Zhen Wang, Chairman, Haikou Meilan International Airport

Gala Dinner, DG Roll of Excellence and ASQ Awards Ceremony

Hosted by AML The annual Airport Service Quality (ASQ) Awards recognize and reward the best airports in the world according to ACI's ASQ passenger satisfaction survey. They represent the highest possible accolade for airport operators and are an opportunity to celebrate the commitment of airports worldwide to continuously improving the passenger experience. Join us during this prestigious evening to celebrate the best airports worldwide in customer experience, as awarded by ACI.

Launch of APEX in Security

Angela Gittens, Director General, ACI World
Romesh Bhoyroo, CEO, Airports of Mauritius
Declan Collier, Chair, ACI World

Session 4: WBPs: Innovating for Airports

Description: ACI’s World Business Partners (WBPs), from well-established companies to entrepreneurial start-ups, are an invaluable specialist source of expertise for the world’s airports, providing solutions which are tailored to the airports sector. With their in depth understanding of the everyday demands on airports they combine years of experience in the airport environment with leading edge thinking. In this session, WBPs offer airports an insight into the latest developments including business, operations, and technology best practices which are vital for the myriad of services which airports offer to thousands of passengers every day.
Moderator: Tunde Oyekola, CEO, El Mansour Group and Chair, ACI World Business Partner Advisory Board
Speakers: Catherine Mayer, Vice President, Airport Services, SITA Inc.
Greg Fordham, Managing Director, Airbiz
Pablo Reich, Executive Vice President, Arconas Corporation
Ángel de León, Business General Manager, Global Exchange
11:30 - 12:00

Morning coffee/networking break

13:30 - 14:30

Conference lunch

13:30 - 14:30

AMPAP lunch

Session 5: Taxes, connectivity and sustainable tourism: barriers and opportunities to grow

Description: The United Nations 70th General Assembly designated 2017 as the International Year of Sustainable Tourism for Development to highlight and advance the contributions of the tourism sector to economic, social and environmental progress. With a special emphasis on achieving sustainability and growth in the tourism sector in emerging markets, this session presents a variety of perspectives, innovative strategies and policies from government, the tourism sector, airports and other stakeholders in the air transport value chain.
Moderator: Vijay Poonoosamy, Vice President International and Public Affairs, Office of the President & CEO, Etihad Airways
Speakers: Hon. Gayan Anil Kumarsingh, Minister of Tourism, Gov’t of Mauritius
Jacques Follain, Managing Director, Aéroports de Paris International
Toby Nicol, Executive Director, GTAC
Guruprasad Mohapatra, Chairman, Airports Authority of India

Session 6: How airport CEOs view the digital transformation

Description: The airport digital transformation is about improving the passenger experience through the adoption, integration and implementation of new and existing technologies. This session discusses how digital technology is transforming the airport experience. Implementing technology and analytics solutions throughout the whole airport ecosystem is essential to creating a modern, efficient and profitable airport operation.
Moderator: Tom Ruth, President and Chief Operating Officer, Edmonton International Airport
Speakers: Martin Eurnekian, Director, Corporación América, and President, ACI-LAC
Michael Kerkloh, President and CEO, Flughafen Munchen GmbH
Datuk Badlisham Bin Ghazali, Managing Director, Malaysia Airports Corporate Office
16:30 - 17:00

Afternoon coffee/networking break and press conference TBC

17:30 - 18:30

Conference Closing & Cocktail Reception